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How do you address a formal email to a group?

Your email can give the look and feel of a “real” formal card by the words you choose to use; particularly how you open and close the letter. Your Salutation

How do you manage to remember anyone’s name right after being introduced?

When meeting new people, immediately say, “Tom, it is nice to meet you.” The key here is really listening . For some reason, most of us do not listen to their name

How can I let someone in an email I need a quick response from recipient?

First I would definitely let them know you need a quick response. Don’t over do it. If you cry wolf you may never get responses when you REALLY need one.

What is the proper response for requests for help from internal clients when you don’t have the time or resources to devote to the request?

Wow, that’s tough. It really depends on many variables. If you really do not have the time or the resources then you need to let them know in a professional

What are some good ice breaker discussion topics when you meet someone new at a networking work function?

There are many topics you can bring up. It is not so much the topic as it is how you bring it up. Meaning, use open-ended questions so that the

Being fired over the phone?? It happens more than you think. Is it a good idea?

Yahoo CEO Carol Bartz speaks at the Web 2.0 Summit Yahoo! Abruptly fired chief executive Carol Bartzon, Tuesday, September 7, 2011, ousting the most prominent female CEO in Silicon Valley. No

I am sooooo frustrated hearing about Personal Branding. What does it really mean?? HELP!

Personal Brand Alignment Don’t stress out. It is not that complicated, but developing your personal brand takes a strong commitment, time and patience. You have to first wrap your hands

Business Stationery: the lost art of communications

Business stationery is the lost art of communication. Using it today can really make you stand out to others. Hard copy correspondences are more likely to be read in today’s

I have a friend that says he always uses one word of profanity such as “damn” or “hell” during an interview to show maturity and that he is relaxed. Is this a good thing?

Absolutely not! Using any type of profanity does not show maturity, in fact it is the opposite. Being too relaxed is not where one should be during an interview. Of

I was at a networking function and this one person tended to get too “close” when speaking with me and others. It made us a little uncomfortable. What is the rule-of-thumb when it comes to distance between people when doing business?

Whether you are doing business or socializing in our culture, (North America) the norm is what scientists call the “social” distance. This is about 4-5 feet distance between people, which

What is the best way to start a conversation besides making a statement about the weather?

Using an ice-breaker to start a conversation is sometimes more difficult than the conversation itself. Whether it is a networking event or meeting someone in a restaurant where there is

When arriving at the office for your interview, the appropriate protocol when introducing yourself to the receptionist is to state your full name, announce with whom you have the interview, the time of your appointment.

When greeting a receptionist for an interview appointment, you should state your full name first. For example, “Good morning (afternoon, evening), my name is John Smith and I have a

I have a presentation to my management team. I am 29 and fairly new to the company. It is my first time meeting some of the team. I really want to communicate that I am competent. My content is solid. I just want to make sure I have the right image to represent what I am presenting. Any suggestions?

I recommend going for a more authoritative look. This will help you set the tone of serious and competent. There are some simple things you can do. I have listed

During a business meeting, if someone is crossing their arms does this mean they are shutting you out or they are not buying into what you are saying?

Experts themselves have different philosophies on the nuances of nonverbal communication. And although this is a very complex subject matter, let me simplify it for you so that you learn

The other day I was waiting to see a client in their reception area. I took notice of what others were reading while waiting to be seen. One was reading a novel of some sort; the other was reading a People magazine. It was then I thought, what were they “saying” to their client by what they were reading. Does this have an impact on what others think just by what you are reading?

When waiting in the reception area for a meeting you should select literature about the company, such as a brochure or an annual report. If those are not available consider

When visiting a client’s office and you are waiting to be seen where should you place the items that you have brought with you?

When sitting, you need to be thinking about getting-up. This is very important because when someone comes to great you, (hopefully you can see them coming) you should be able

I read that having good eye contact is the most important part of an introduction. The other day my client introduced me one of their new team members. When being introduced, she had great eye contact but not a good handshake. So what is the most important? The whole thing made me uncomfortable. Any suggestions?

When being introduced to others you should begin looking them in the eye, while starting to smile, begin the dialogue of introducing yourself, while reaching to shake their hands and

When going to a client’s office for a meeting, is it best to sit on a sofa or a chair while waiting in the reception area? I heard chair but do not know the reasoning.

Actually neither of them should be your determining factor. You should sit facing where you believe where someone may be coming from to greet you. For example, if there is

Personal Branding…Self-Awareness is Key!

Self-Awareness is Key when building a personal brand! When it comes to personal branding the key is Self-Awareness. CHUVA group created the 4-Level of Awareness when it comes to branding

I heard that there are a number of words per minute one should speak in order for their message to be comprehended clearly. Is there any truth to this? I speak fast and want to make sure I am being understood!

An average of 180 words per minute is recommended to keep your listener interested allowing them to better comprehend the message. Speaking too slow can make you appear very boring.