business meetings

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Where do I put my napkin and silverware during a meal?

You are correct. Misplacing your silverware or napkin will not make or break the deal. Knowing the  rules let’s everyone know what is expecting of them. Imagine a society without

If there is food brought in for a meeting that is in a conference room for breakfast or lunch, when is it appropriate to take leftovers? Often the participants seem to be finished with the food, and it is just sitting there, so can I take it?

You should always ask the host first. If you are the host, you should let others know when it is appropriate to take what is left over. Typically it would

When out with a client at a restaurant and trying to win an account versus nurturing an account, wouldn’t your behavior and actions differ? I would be more likely to have a different approach for each situation and have a difference in behavior. Please clarify the proper etiquette for these situations.

You are right correct in that you would approach it differently. How you would approach it would depend heavily on your normal behavior patterns. For example, if you have a

At a large table how does one know which water glass and bread dish is his or hers?

There is so much confusion around this issue. Try this concept and see how it can help you! Always have your drinks on your right and your bread on your

Here are some great TIPS if attending a Webinar!

Webinars are becoming the norm for blending training. How you participate depends how much you get out of the information. If you are not structured, like myself, or so busy

Have you seen a decrease, increase, or generally the same amount of business etiquette knowledge in the workforce over the years?

With the XYZ generation, which I call the e-generation, yes, I have seen a big drop in business etiquette and protocol in the workplace. Largely because this generation has not

What is the best time frame to show up at an office for a meeting?

You should arrive at least 10-15 minutes prior to a meeting so that you can acclimate yourself to the surroundings and to settle down before your meeting. You do not

Business Stationery: the lost art of communications

Business stationery is the lost art of communication. Using it today can really make you stand out to others. Hard copy correspondences are more likely to be read in today’s

Who should order first at a business dinner? The host or the guest?

The host should allow his or her guest to order first. My recommendation is to have the guest of honor order first. The server should take the lead from there.

The other day I had a meeting in a client’s office. She was at her desk. While I was taking notes I caught myself placing my pad flat on her desk. It felt awkward. Is there etiquette about taking notes?

When taking notes, be sure to ask your client if he or she minds. Place the notes where only you can see them. Do not use your client’s desk when

When visiting a client’s office and you are waiting to be seen where should you place the items that you have brought with you?

When sitting, you need to be thinking about getting-up. This is very important because when someone comes to great you, (hopefully you can see them coming) you should be able