Is it appropriate to use abbreviated words when texting or internal emails? For example, tx instead of thanks? What is appropriate and when?

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I don’t recommend using any abbreviations in emails, internal or external. Even if your emails become more like a conversation, instant back and forth dialogue, (almost like instant messaging).

Texting abbreviations can be okay because of the short amount of characters you can use. Avoid them if possible, particularly if you are establishing new relationships!

Texting or emails can for forwarded…to ANYONE!!

For more information on CHUVA group’s Business Etiquette and Protocol programs, click here!

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