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Business Etiquette and Protocol

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What is the best way to start a conversation besides making a statement about the weather?

Using an ice-breaker to start a conversation is sometimes more difficult than the conversation itself. Whether it is a networking event or meeting someone in a restaurant where there is

If everyone is sitting at the table for dinner or a meeting and a new guest walks into the room, should everyone stand upon noticing the guest entering? Does it matter whether the guest is male or female?

When someone arrives at the table, it is the responsibility of the host to stand and greet the guest. Be sure to say their name, have a good firm handshake

Who should order first at a business dinner? The host or the guest?

The host should allow his or her guest to order first. My recommendation is to have the guest of honor order first. The server should take the lead from there.

When arriving at the office for your interview, the appropriate protocol when introducing yourself to the receptionist is to state your full name, announce with whom you have the interview, the time of your appointment.

When greeting a receptionist for an interview appointment, you should state your full name first. For example, “Good morning (afternoon, evening), my name is John Smith and I have a

Nervous habits tend to me more prevalent when you are under pressure or stressed, particular in business meetings, interviews or giving a presentation. How can you reveal your nervous habits to maintain better control??

Nervous habits tend to surface when a person is under pressure or stressed; however, being nervous is normal. It is important to control them as much as possible. If you

During a business meeting, if someone is crossing their arms does this mean they are shutting you out or they are not buying into what you are saying?

Experts themselves have different philosophies on the nuances of nonverbal communication. And although this is a very complex subject matter, let me simplify it for you so that you learn

I just had an interview. Because of today’s technology, should I send a thank you note via email instead of a handwritten note card via snail mail? I am confused, please help!

You should send a thank you letter or note within 24 hours. The purpose is not only to thank them for their time, but to reiterate why you are the

The other day I had a meeting in a client’s office. She was at her desk. While I was taking notes I caught myself placing my pad flat on her desk. It felt awkward. Is there etiquette about taking notes?

When taking notes, be sure to ask your client if he or she minds. Place the notes where only you can see them. Do not use your client’s desk when

I recently had an interview. I was in the reception area with other and they were quit younger than me. When the receptionist asked us we wanted anything water, coffee or a soft drink, I said no, but a couple other candidates did. Am I missing something? Was that appropriate in the “new way of doing business”?

You did the right thing. You should NOT partake in any food or beverages. They will only get in your way. You should eat and drink prior to the interview.

I read that having good eye contact is the most important part of an introduction. The other day my client introduced me one of their new team members. When being introduced, she had great eye contact but not a good handshake. So what is the most important? The whole thing made me uncomfortable. Any suggestions?

When being introduced to others you should begin looking them in the eye, while starting to smile, begin the dialogue of introducing yourself, while reaching to shake their hands and

I travel a great deal with my boss. I am a sales rep and the President of our company rode along with us on one occasion. I sat in the front as usual and my boss drove. I was told that I should have sat in the back seat, is this true?

Absolutely!! You are the junior in this case. Putting the President of your company in the back seat was a sign of disrespect. You should always defer to your seniors.