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How do you address a formal email to a group?

Your email can give the look and feel of a “real” formal card by the words you choose to use; particularly how you open and close the letter. Your Salutation

When out with a client at a restaurant and trying to win an account versus nurturing an account, wouldn’t your behavior and actions differ? I would be more likely to have a different approach for each situation and have a difference in behavior. Please clarify the proper etiquette for these situations.

It’s not that your behavior would be different, but that you might modify your behavior according to the purpose of the meeting (meal). For example, if you are a driver

Have you seen a decrease, increase, or generally the same amount of business etiquette knowledge in the workforce over the years?

Great question! Yes I have seen a GREAT increase in the need of business etiquette and protocol of knowledge in the workplace. There are several reasons for this. One, the

Is it appropriate to use abbreviated words when texting or internal emails? For example, tx instead of thanks? What is appropriate and when?

I don’t recommend using any abbreviations in emails, internal or external. Even if your emails become more like a conversation, instant back and forth dialogue, (almost like instant messaging). Texting

When you are in the middle of a 1-on-1 conversation at a networking event and you need to use the restroom, what is the proper way to excuse yourself?

If you need to excuse yourself from a conversation, I think it is best to say you need to wash your hands and that you will be back in a

When interviewing for an internal job opening is it necessary to send a thank you note to the people who interviewed you? If so, is an email acceptable, or is a hand written note better?

Yes, you should. It depends on the situation, which type. If they are going to make a decision in the next hour or so, then send an email. If they

There appear to be many social situations where you could be acting civilized but still manage to make some sort of faux-pas according to the etiquette test. For example, if I am out to dinner and I politely excuse myself from the table, how many incorrect ways are there for me to position my silverware or my napkin because it appears that there is only one right way to do it. I would like to think that a business deal wouldn’t hinge on the placement of my silverware or napkin but then again that sort of environment is foreign to me.

You are correct. Misplacing your silverware or napkin will not make or break the deal. Knowing the  rules let’s everyone know what is expecting of them. Imagine a society without

If there is food brought in for a meeting that is in a conference room for breakfast or lunch, when is it appropriate to take leftovers? Often the participants seem to be finished with the food, and it is just sitting there, so can I take it?

You should always ask the host first. If you are the host, you should let others know when it is appropriate to take what is left over. Typically it would

There appear to be many social situations where you could be acting civilized but still manage to make some sort of faux-pas according to the etiquette test. For example, if I am out to dinner and I politely excuse myself from the table, how many incorrect ways are there for me to position my silverware or my napkin because it appears that there is only one right way to do it. I would like to think that a business deal wouldn’t hinge on the placement of my silverware or napkin but then again that sort of environment is foreign to me.

You are correct. Misplacing your silverware or napkin will not make or break the deal. Knowing the  rules let’s everyone know what is expecting of them. Imagine a society without

How do you manage to remember anyone’s name right after being introduced?

When meeting new people, immediately say, “Tom, it is nice to meet you.” The key here is really listening . For some reason, most of us do not listen to their name

When you go out to dinner with co-workers and you have different status levels of employees, should the most senior person sit in a specific place or does this not matter?

It definitely matters. You want to be sure that the correct person is sitting in the power seat. At a rectangle top, this would be the ends of the table.

How complex (or simple) the message on the e-mail should be in order to get quick response from recipient?

First I would definitely let them know you need a quick response. Don’t over do it. If you cry wolf you may never get responses when you REALLY need one.

When a man and woman enters into a revolving door together (again at the airport), should the male let the female go first through those revolving doors? The problem with that is that the female ends up pushing those revolving doors (at least gets the revolving doors started). But then again, if the male goes first and starts the pushing, he has gone ahead of the female which seems counterintuitive to the “ladies first” protocol.

In business it is no longer male to female, but professional to professional. This does not mean that you cannot open the door for ladies. I think that opening a

What is the proper response for requests for help from internal clients when you don’t have the time or resources to devote to the request?

Wow, that’s tough. It really depends on many variables. If you really do not have the time or the resources then you need to let them know in a professional

On a business trip at the airport, should the male grab the luggage of the female from the luggage carousel?

I believe that you should help anyone, male or female retrieve bags if they need help. I think “reading” the female would tell if you if you should or not.

When out with a client at a restaurant and trying to win an account versus nurturing an account, wouldn’t your behavior and actions differ? I would be more likely to have a different approach for each situation and have a difference in behavior. Please clarify the proper etiquette for these situations.

You are right correct in that you would approach it differently. How you would approach it would depend heavily on your normal behavior patterns. For example, if you have a

What are some good ice breaker discussion topics when you meet someone new at a networking work function?

There are many topics you can bring up. It is not so much the topic as it is how you bring it up. Meaning, use open-ended questions so that the

Being fired over the phone?? It happens more than you think. Is it a good idea?

Yahoo CEO Carol Bartz speaks at the Web 2.0 Summit in The Palace Hotel in San… ( LiPo Ching ) Yahoo! Abruptly fired chief executive Carol Bartzon, Tuesday, September 7, 2011,

What are some ways to stay aware of your body language? For example, body language is an important factor; however it may not be on your mind constantly while you are networking. Is there a way to help ourselves be more consciously aware of the message we are sending?

Self-Awareness is key here! We all have what I call “home base” with body language, in other words, what is natural to you. And we all have nervous habits or

At a large table how does one know which water glass and bread dish is his or hers?

There is so much confusion around this issue. Try this concept and see how it can help you! Always have your drinks on your right and your bread on your